Need a Help or Have a Quick Question?

  • HOW DO YOU VERIFY PRODUCTS?

    We verify every batch of every product with the help of accredited independent third-party laboratories. The equipment and methods required for each product vary widely. For this reason, we work with several specialty labs and PhDs in analytical and organic chemistry to design our analytical methods Analytical techniques we use include NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, Organoleptic. You can read more about our QC process on our Quality Control page.
  • HOW DO YOU VERIFY PRODUCTS?

  • WHEN A TRADING COMPANY AND MANUFACTURER COAST ARE UNRELIABLE?

  • WHY IS INDEPENDENT THIRD-PARTY TESTING IMPORTANT?

  • HOW DO YOU VERIFY PRODUCTS?

  • WHAT PURITY ARE YOUR PRODUCTS?

  • DO YOU HAVE THIRD PARTY LAB ANALYSIS AND REPORTS FOR ALL PRODUCTS?

  • WHAT ARE IMPURITIES AND WHAT DIFFERENCE DOES ≥99%, ≥98% OR ≥95% PURITY MAKE?

  • CAN I SEE THE RAW ANALYTICAL DATA, SPECTRA, CHROMATOGRAMS, METHODS FOR YOUR LAB REPORTS?

  • WHAT IS YOUR SOURCING PROCESS?

  • HOW ARE YOUR PRODUCTS MADE?

  • ARE YOUR PRODUCTS STERILE?

  • CAN I PERFORM INDEPENDENT LAB TESTING OF YOUR PRODUCTS?

  • DO YOU OFFER CUSTOM SYNTHESIS OR WHOLESALE?

  • WHY DOES MY PRODUCT SAY IT IS NOT FOR HUMAN CONSUMPTION?

  • IS IT LEGAL TO BUY, PURCHASE OR SELL ANY OF THESE PRODUCTS?

  • HOW TO MEASURE LIQUID SOLUTION PRODUCTS?

  • WHY LIQUID SOLUTION PRODUCTS ARE PREFERRED?

  • WHY ARE LIQUID SOLUTION PRODUCTS MORE EXPENSIVE THAN POWDER?

  • HOW SHOULD MY PRODUCT BE STORED?

  • DO YOU SELL X PRODUCT?

  • DO YOU OFFER A MONEY BACK GUARANTEE?

  • HOW DO I FIND OUT WHEN MY PRODUCT WAS PRODUCED OR MANUFACTURED?

  • WHY WAS I ADDED TO THE NO-SELL LIST (BLACKLIST)?

    We sell products that are explicitly sold for laboratory research purposes only. As a company we have an obligation to catch and reject any orders that come from individuals who may use our products outside of their intended purpose. If you have been added to the no-sell list then it is because our management has been given reason to believe that you have intentions of using our products improperly. Once a name has been added to this list it is very rare that it will be removed without extensive due diligence by our staff. As a research supply company this is our obligation under existing regulations and we will fulfill it.
  • I FORGOT MY PASSWORD, HOW CAN I RESET IT?

  • HOW CAN I VIEW MY ORDER HISTORY, PAST ORDERS AND ORDER STATUS?

  • WHEN WILL I RECEIVE AN EMAIL BACK FROM SUPPORT?

  • HOW DO I GET AN APPROVED ACCOUNT?

  • HOW DO I GET AN AFFILIATE ACCOUNT?

  • HOW DO I GET AN AFFILIATE ACCOUNT?

  • DO YOU HAVE A REFUND, RETURN & EXCHANGE POLICY?

    Yes, please find our Refund, Return & Exchange Policy on the following page: Refunds, Returns & Exchanges
  • HOW CAN I MODIFY OR CHANGE MY ORDER?

  • I ENTERED IN THE WRONG SHIPPING ADDRESS. HOW CAN I CHANGE IT?

  • HOW CAN I CANCEL MY ORDER?

  • WHAT IF I RECEIVE A WRONG, MISSING OR DEFECTIVE ITEM?

  • I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL?

  • MY ORDER IS BEING HELD FOR FURTHER REVIEW?

  • WHAT IF I’M NOT SATISFIED WITH MY ORDER?

  • CAN I PLACE A DUPLICATE ORDER?

  • WHAT PAYMENT METHODS DO YOU OFFER?

    We support payment with Credit/Debit Card, Revolut, Bank transfer (PAYNETICS), and more.
  • HOW DO I SEND PAYMENT?

  • CAN I PAY WITH PAYPAL?

  • CAN I PAY WITH AMAZON, STRIPE, ETC.?

  • CAN I PAY BY WESTERN UNION OR MONEYGRAM?

  • DO YOU ACCEPT PREPAID DEBIT CARDS?

  • WHAT CURRENCY ARE YOUR PRICES DENOMINATED IN?

  • I FORGOT TO ENTER A DISCOUNT CODE ON CHECKOUT, CAN YOU ADD IT RETROACTIVELY?

  • I ORDERED RIGHT BEFORE A SALE, CAN YOU APPLY IT RETROACTIVELY?

  • DO YOU HAVE A MILITARY/VETERAN/SENIOR/OTHER DISCOUNT?

  • DO YOU HAVE A SHIPPING & RETURNS POLICY?

    Yes, you can find our shipping and returns policy here: Shipping & Returns
  • DO YOU SHIP TO MY COUNTRY?

  • WHERE DO YOU SHIP FROM?

  • HOW MUCH DOES SHIPPING COST?

  • WHAT SHIPPING SERVICES, COURIERS AND METHODS DO YOU OFFER?

  • DO YOU OFFER FREE SHIPPING?

  • WHEN DOES MY PACKAGE SHIP?

  • HOW LONG DOES DELIVERY TAKE?

  • CAN YOU SHIP MY ORDER OVERNIGHT?

  • WHAT DOES THE PACKAGE LOOK LIKE, IS IT DISCRETE?

  • WILL YOU SEND MY PRODUCTS TO ME WITHOUT LABELS?

  • WILL I RECEIVE A TRACKING NUMBER?

  • HOW CAN I TRACK MY ORDER?

  • WHY DOES MY TRACKING PAGE SAY ‘NOT FOUND’, ‘INFO RECEIVED’, ‘WAITING FOR SHIPMENT’, ‘ACCEPTED’, ‘NO INFORMATION’?

  • MY PACKAGE IS BEING RETURNED TO SENDER?

  • WHAT IF MY PACKAGE TRACKING STOPS UPDATING?

  • WILL I BE REQUIRED TO SIGN FOR MY PACKAGE WHEN IT ARRIVES?

  • MY TRACKING SAYS DELIVERED BUT I DID NOT RECEIVE THE PACKAGE!

  • MY TRACKING SAYS THERE WAS A DELIVERY EXCEPTION?

  • WHAT IF MY ITEM IS DAMAGED DURING SHIPMENT?

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